Definitions
For the purposes of this Shipping Policy:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to [Company Name].
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the [Company Name], accessible from [Website URL].
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently ship only within Malaysia.
We do not offer international shipping under any circumstances. Orders placed from outside Malaysia will not be accepted or processed.
Shipping Fee
We are pleased to offer free shipping on all Orders within Malaysia.
There are no additional shipping charges, handling fees, or hidden costs applied at checkout unless otherwise stated.
Processing Time
All Orders are typically processed within 1–7 business days after payment confirmation.
Processing time may vary depending on product availability, order volume, and peak seasons.
Please note that processing time does not include delivery time.
Delivery Time
Once your Order has been processed and shipped, estimated delivery time within Malaysia is:
- Standard Delivery: 1–7 business days
Delivery timelines are estimates only and may vary depending on:
- Courier service availability
- Delivery location (urban or rural areas)
- Weather conditions
- Public holidays
- Unexpected logistical delays
We do not guarantee exact delivery dates.
No Overnight Delivery
We do not provide overnight or express delivery services.
All Orders are shipped via standard delivery methods only.
Order Tracking
Where applicable, tracking information will be provided once your Order has been shipped.
You may use the tracking number to monitor the delivery status through the designated courier service provider.
Shipping Restrictions
We reserve the right to refuse or cancel Orders under the following conditions:
- Incomplete or incorrect shipping information
- Suspicious or fraudulent transactions
- Items that are out of stock or discontinued
- Delivery address outside Malaysia
Address Accuracy
You are responsible for providing complete and accurate shipping information.
We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses provided at checkout.
Any additional costs incurred due to address errors may be borne by You.
Failed Delivery
If a delivery attempt fails due to reasons such as:
- Recipient unavailable
- Incorrect address
- Refusal to accept delivery
The courier may attempt re-delivery or return the package to us.
Additional shipping fees may apply for re-delivery attempts.
Lost or Delayed Shipments
While we work with reliable courier partners, we are not responsible for delays caused by external factors such as:
- Courier delays
- Weather conditions
- Traffic or logistical disruptions
- Public holidays
In the event of a lost shipment, we will work with the courier service to investigate the issue and provide a resolution where applicable.
Damaged Items During Shipping
If your Order arrives damaged, you must contact us within a reasonable timeframe with proof (such as photos or videos).
We will assess the issue and may offer replacement or refund depending on the situation.
Changes to Orders
Once an Order has been processed or shipped, changes to the shipping address or Order details may not be possible.
Please ensure all details are correct before completing your purchase.